Order Requests

In-House for your convenience.

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Due to extremely high phone call volume, we encourage submitting medication food and medication requests through our website.

Request a Reorder Here

For mailed medications, there is a $7.25 shipping and handling fee. Mailed medications ship once payment is received. We’re unable to ship food.

You’ll know your medication is ready for pickup when you receive an emailed invoice with a link for payment. If you’re unable to pay with the invoice link, you can also pay directly through our website:

Pay for My Pet's Medication Medication Requests

Important Information Regarding Order Requests

Because of the large volume of order requests we handle at FAH, it can take up to forty-eight business hours to process and fill your pet’s medication. The length of time it takes to process requests is contingent upon several variables:

  • Is your pet’s annual exam up to date?
  • Are there orders on the requested medication?
  • Is the pet’s blood work up to date?
  • Is the prescribing doctor on staff the day of the request?
  • If the doctor asked for an update on your pet’s response to a new medication or change in dosing, did you call or email to provide the update?
  • Is the store adequately staffed?
  • Does the store have the medication in stock?
  • Does the medication require compounding?

If the answer to any of the above questions is “no,” then ordering your pet’s medication will take a little more time. If your pet is overdue for his or her annual exam, for example, that exam should be booked before we reach out to a doctor to approve your request. The same applies to blood work that’s overdue: an appointment with the veterinary technicians should be booked before we reach out to a doctor for medication approval. Failure to keep these appointments will hinder future orders.

I ordered my pet’s medications online a few days ago; why haven’t they been approved yet?

FAH often receives over thirty electronic medication requests per day from online stores like Chewy and PetMeds. Each online request must be processed by the store staff, which requires answering the questions above and contingent upon several variables. Store staff must also ensure that the medication being ordered online is the correct medication at the appropriate dose and that it’s being ordered in the appropriate time frame (no, we cannot approve a year of preventatives if we just approved a year’s supply a couple of months ago).

Processing online requests can take even longer when requests are submitted with little or no identifying information (e.g. a pet’s name and an owner’s first name but no phone number or last name). We also receive many online medication requests for pets we haven’t seen in years. Obviously, we cannot approve requests for pets with no active veterinary client pet relationship (VCPR), but each of these requests takes time to investigate, nevertheless.

I ordered my pet’s medications online a few days ago; why haven’t they been approved yet?

FAH often receives over thirty electronic medication requests per day from online stores like Chewy and PetMeds. Each online request must be processed by the store staff, which requires answering the questions above and contingent upon several variables. Store staff must also ensure that the medication being ordered online is the correct medication at the appropriate dose and that it’s being ordered in the appropriate time frame (no, we cannot approve a year of preventatives if we just approved a year’s supply a couple of months ago).

Processing online requests can take even longer when requests are submitted with little or no identifying information (e.g. a pet’s name and an owner’s first name but no phone number or last name). We also receive many online medication requests for pets we haven’t seen in years. Obviously, we cannot approve requests for pets with no active veterinary client pet relationship (VCPR), but each of these requests takes time to investigate, nevertheless.

Instant Rebates! We’re currently offering instant rebates on many preventative products for both heartworm disease and fleas and ticks, making our prices competitive with (or lower than) online stores. Plus, when you buy your pet’s medications and preventatives from FAH, you know you’re getting genuine, FDA-approved products from an independently owned local business.