Our Policies

Questions? Let us know!

Patients are seen by appointment only. Our office is open from 9:00 a.m. to 5:00 p.m. Monday - Friday and from 8:00 a.m. to 3:00 p.m. Saturday.

We feel that it is important to spend adequate time with each patient, so we schedule most appointments for a minimum of 20 minutes. New patients, second opinion exams or complex cases might take longer.

Appointments

Emergency

817-598-0886

Emergency cases and very sick pets will always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each patient on time, and that your pet will receive the same undivided attention.

Leash & Carriers

817-598-0886

For your protection and that of others, we ask that all pets be placed on a leash or in a carrier before entering the building. Even though we make every effort to make our patients feel comfortable during their visits, they might be a little uneasy about new people, new surroundings or other pets.

Contact Us

Payment

Payment is required at the time of your visit. We accept Cash, Check, Master Card, Discover, Visa, American Express & Care Credit. You can learn more about Care Credit at www.carecredit.com or by calling 1-800-365-8295.

We provide estimates for all surgeries and hospitalizations. If you have not received an estimate for your expected charges, you are welcome to request one at any time.